Contact
The quickest way to reach Vivid TV is by email at [email protected]. Tell us the email address you ordered with and what you need, and we can look at your account straight away. One clear message saves a round of questions. To place an order, message us on WhatsApp. Our address is 322 Carnmoney Road, Newtownabbey, County Antrim, BT36 6NW.
What to send
A good email to us has three things in it: the address you ordered with, the device you are watching on and one sentence about what is happening. With those we can usually tell whether the cause is the account, the app or the connection without asking you anything further.
01
Ask about plans, devices or payment. The IPTV subscription plans page has the prices if that is all you need.
02
Name the device and the player app, and say which step stops. The installation guide covers each device in four steps.
03
Email within 72 hours of delivery and say what is not working. If the service does not work, or the fault is on our side, we refund the payment.
04
Send the MAC address printed under the box. We reply with the portal address for your login.
Before you write
Many emails ask the same handful of things, so the answers are here first. Logins arrive within 10 minutes of an order, plans never renew by themselves, and one subscription plays on one screen at a time. If your question is one of those, you may not need to write at all.
Logins are emailed within 10 minutes. Check your spam folder, then email us with the address you ordered with.
Test the speed on the device itself and try a network cable. If it still stalls, email us the device, the channel and the time.
Yes. When your current term ends, order the length you want next.
Choose your plan, then message us on WhatsApp to order. You pay by debit or credit card, as a single payment for the term, and the login is emailed within 10 minutes.