Terms
These terms of service apply when you order a Vivid TV plan and use the service. They are written in plain English: what you get, what you pay, how long it lasts and what we ask of you. By placing an order you agree to them.
What you buy
A Vivid TV plan gives one household access to 34,000 live channels and 195,000 films and series in up to 4K, on one connection, for the term you choose. You pay once by card. The plan ends on its last day and does not renew by itself, so there is nothing to cancel.
Term
Price
Paid
3 months
£24.99
Once
6 months
£34.99
Once
12 months
£49.99
Once
24 months
£79.99
Once
The current terms and prices are set out on the IPTV subscription plans page. The price you pay is the one shown at checkout when you order.
Delivery
Orders are paid in full by debit or credit card at checkout. We activate the plan and email your login to the address you gave within 10 minutes. The term starts when that email is sent. If the login has not arrived, check your spam folder first and then email us so we can send it again.
Contact us with your order details and the correct address. We resend the login once we have matched the order to you.
Yes. Send the MAC address printed under the box with your order, and we email the portal address with your login.
Fair use
The service is for private viewing in one household. A plan covers one connection, which means one screen playing at a time. You may install the login on several of your own devices, but you may not share, resell or publish it. We can suspend a login that is used on several connections at once.
01
One stream at a time. Stop the stream on one device before you start it on another.
02
Do not pass it to people outside your household, sell it or post it online.
03
You supply the device, the player app and an internet connection fast enough for the stream.
04
The service may not be shown in a pub, shop, hotel or any other public or commercial place.
Service
We work to keep the service running all day, every day, but no streaming service can promise zero interruptions. Channels and titles can be added, moved or removed during your term. Support is by email for as long as your plan runs, and we answer faults in the order they arrive.
The line-up changes over time and a single channel leaving is not grounds for a refund. If the service as a whole stops working, the refund policy applies.
Yes. The version on this page on the day you order is the one that applies to that order.
Money back
If the service does not work, or the fault is on our side, tell us within 72 hours of delivery and we refund the payment. After 72 hours a plan is not refundable. The full rule, the steps to follow and the exclusions are set out on a separate page so they are easy to find.
Read the refund policy for the details, and the privacy policy for how we handle your data.
If anything on this page is unclear, ask before you order. Email us with your question and we will answer it in the same plain English. The same address handles order problems, setup help and refund requests, so you never need to hunt for a different contact.
Contact Vivid TV