Privacy
This privacy policy explains what personal data Vivid TV collects when you order or contact us, why we need it, who sees it and how to have it corrected or deleted. We collect as little as the service needs to run, and we do not sell personal data.
What we hold
We collect the data needed to deliver and support your plan: your email address, your order details, the messages you send us and, for MAG boxes, the MAC address of your device. Card payments are handled by our payment processor, so we do not see or store your full card number.
Data
Why we need it
Email address
To send your login and answer you
Order details
To know which plan you bought and when it ends
Support messages
To fix the fault you reported
MAC address, MAG boxes only
To link the service to your box
Payment confirmation
To record that the order was paid
Why and how long
We use your data for four things: delivering your login, supporting you during the term, keeping order records and answering refund requests. We keep it while your plan is active and afterwards for as long as we need the order record. We do not use it for advertising and we do not sell it.
Only service emails by default, such as your login and replies to your questions. Any other email carries an unsubscribe link.
The companies that help us run the service: the payment processor that takes your card payment and the providers that host our website and email. They may use it only to do that work for us.
Cookies
This website uses the cookies it needs to work, such as the ones that keep your order together during checkout. They hold no card details. You can block or delete cookies in your browser settings, although checkout may not work without them. If we add any other kind of cookie, this page will say so first.
Open your browser's privacy settings and clear the site data for this website. The steps differ a little between browsers and phones.
Your rights
You have the right to see the personal data we hold about you, to have mistakes corrected, to have it deleted and to object to how it is used. Email us from the address you ordered with and say which right you are using. If you are unhappy with our answer, you can complain to the UK data protection regulator.
01
Ask for a copy of what we hold about you.
02
Tell us if your email address or order details are wrong.
03
Ask us to erase your data. We remove what we are not required to keep.
04
Tell us to stop using your data for anything beyond delivering the service.
Email us from the address you ordered with, so we can match the request to your records, and tell us what you would like to see, change or remove. We answer privacy requests through the same inbox as support, and we will confirm when the request has been carried out.
Contact Vivid TV